Charlie, my dog, and I did our normal beach walk this morning. We live in the central coast portion of California toward the northern end of the Monterey Bay in an area called Seacliff Beach. It's a beautiful day out, feeling more like early Spring than mid Winter. I was thinking about the articles More...
I started to write an article in which the hypothesis was that it is only through a fresh and rested mind that professional quality can come about. I was going to talk about sleep and cognitive function, and give examples of how sleep deprivation will lead to mistakes and possibly malpractice. With More...
One of my favorite books is "Zen and the Art of Motorcycle Maintenance", by Robert Pirsig. I can't tell you how many times I've read the book. I was thinking about it again this morning during my dog walk with Charlie, an Australian Shepard/Border Collie mix. I usually try and write the daMore...
In a recent article "Are You a Luxury Brand?" I identified what comprises service luxury and suggested that the level of service quality you identify for your business defines your market opportunity. A key point to my definition of service luxury is the notion of professional craftsmansMore...
I recently finished the book, "Deluxe, How Luxury Lost Its Luster", by Dana Thomas. I was curious about the business of luxury consumer goods, and curious about the explosion of luxury brands and their seeming ever presence. It was a fascinating read and I recommend it. As I was reading, IMore...
We often forget that our customer has a choice. Even our long term customer makes a choice to give you repeat business. One good business best practice is to ask your customer the "how am I doing question". Even at the conclusion of your initial service, ask them about the experience and wMore...
In a recent article "Do You Need to Make Changes in Your Business?" I talked about exploring where you can effect change in your business. It later occurred to me that I should define what I mean by change regarding business. What is business change, and, what is good change? By busiMore...
Listening to the inaugural address by President Barack Obama I couldn't help but reflect on the meaning of change. The key change item that drew me to Barack Obama in 2007, was his insistence that we couldn't continue our foreign policy approach of not engaging with all countries, especially thoseMore...
Do you have a Chief Green Officer? Is someone in your office responsible for implementing and managing your business's commitment to reducing its carbon footprint and protecting the environment? Conservation, greening your office, and recognizing your business impact on the environment is not, as DiMore...
Does the technology in your office enhance your business? Technology is no longer nice to have, technology is essential in doing business. I thought it would be useful to provide a simple checklist of basic technology needs to lay the basis for follow-on articles about why these technologies enhanceMore...
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